Frequently Asked Questions
What is so special about WE Trade Desk?
When is the community open daily?
Are the financial widgets free for members?
How can I recover my login password?
How do I upload an avatar profile picture?
How can I control the notification I receive?
How do I install and login to the mobile app?
What about the Windows desktop app download?
The Engaged Room is still locked. What next?
What are the other locked room I can't access?
What is the schedule for live streams and webinars?
Why is the Lounge Read-Only?
How do I submit a cancellation request?
What company do I see on my credit card?
Can I get a refund?
What if I need more help or have feedback?
RISK DISLOSURE STATEMENT: There is a risk of loss in trading stocks, ETFs, commodity futures, derivatives, options, Forex and cryptocurrencies. This risk can be substantial and therefore investors should carefully consider their financial suitability prior to trading. Past performance is not indicative of future performance. The software, strategies, chatrooms, websites and any associated websites or digital venues are for educational purposes only and should not be construed as an express or implied promise or guarantee that you will profit or that losses may be limited in any manner whatsoever. Users of the information accept sole responsibility for the outcomes of their deployment and hold Candid Commodities, LLC and any associated companies, agents, management, owners and participating clients harmless without reservation. Any testimonials shown represent a moment in time and satisfaction levels are subject to change without notice. The experiences shared may not be typical of what you can expect to achieve and the claims have not been verified. Please trade responsibly.
Commodity Futures Trading Commission (CFTC) RULE 4.41:
HYPOTHETICAL OR SIMULATED TRADING PERFORMANCE RESULTS HAVE CERTAIN INHERENT LIMITATIONS, SOME OF WHICH ARE DESCRIBED HEREIN. NO REPRESENTATION IS BEING MADE THAT ANY ACCOUNT WILL OR IS LIKELY TO ACHIEVE PROFITS OR LOSSES SIMILAR TO THOSE SHOWN. IN FACT, THERE ARE FREQUENTLY SHARP DIFFERENCES BETWEEN HYPOTHETICAL OR SIMULATED PERFORMANCE RESULTS AND THE ACTUAL RESULTS SUBSEQUENTLY ACHIEVED BY ANY PARTICULAR TRADING PROGRAM. ONE OF THE LIMITATIONS OF HYPOTHETICAL PERFORMANCE RESULTS IS THAT THEY ARE GENERALLY PREPARED WITH THE BENEFIT OF HINDSIGHT. IN ADDITION, HYPOTHETICAL TRADING DOES NOT INVOLVE FINANAICAL RISK, AND NO HYPOTHETICAL TRADING RECORD CAN COMPLETELY ACCOUNT FOR THE IMPACT OF FINANCIAL RISK IN ACTUAL TRADING. FOR EXAMPLE, THE ABILITY TO WITHSTAND LOSSES OR ADHERE TO A PARTICULAR TRADING PROGRAM IN SPITE OF TRADING LOSSES ARE MATERIAL POINTS WHICH CAN ALSO ADVERSELY AFFECT ACTUAL TRADING RESULTS. BECAUSE THESE TRADES HAVE NOT ACTUALLY BEEN EXECUTED, THE HYPOTHETICAL RESULTS MAY HAVE UNDER-OR-OVER-COMPENSATED FOR THE IMPACT, IF ANY, OF CERTAIN MARKET FACTORS SUCH AS LACK OF LIQUIDITY. THERE ARE NUMEROUS OTHER FACTORS RELATED TO THE MARKETS IN GENERAL OR TO THE IMPLEMENTATION OF ANY SPECIFIC TRADING PROGRAM WHICH CANNOT BE FULLY ACCOUNTED FOR IN SIMULATED TRADING OR IN THE PREPARATION OF HYPOTHETICAL PERFORMANCE RESULTS AND ALL OF WHICH CAN ADVERSELY AFFECT ACTUAL TRADING RESULTS.
ALL SUBSCRIPTIONS ARE AUTOMATIC AND RECURRING IN NATURE. There are no refunds or prorated return of fees on paid subscriptions. To cancel, members are required to notify the Help Desk a minimum of 3 days in advance of the automatic recurring billing date by emailing [email protected].